Indication in Accordance with the Act on Specified Commercial Transactions

Indication in Accordance with the Act on Specified Commercial Transactions  have been prepared in Japanese. If there is any discrepancy between the translated version and Japanese version of this document, the Japanese version will prevail.

Seller Incorporated Association, Organization for International Cross-Cultural Exchange (Japan Tour Guide Office)
Name of Representative Officer Shunpei Okamoto
Location VORT Motoazabu B2F, 3-1-35, Motoazabu Minatoku, Tokyo, 106-004
Telephone Number +31-3-3401-7001

Weekdays: 10:00-18:00 (Japan time)
*Incorporated Association, Organization for International Cross-Cultural Exchange (Japan Tour Guide Office) does not provide support by phone. We apologize for the inconvenience, but we do not respond to inquiries by phone. We highly appreciate your understanding and patience in this regard.
*Please send inquiries regarding the Service to the email address below the following item. We will reply to your email promptly.

Email Address mail
Homepage URL https://tourguide.jp/
Due date for Payment of Fees and Other Charges The due date for payment will be determined in accordance with the terms and conditions agreed between you and PayPal Pte. Ltd. or the credit card company handling the payment.
Method for Payment of Fees and Other Charges Credit card payment (PayPal)
You will receive an invoice from PayPal by email after you place your order. You must enter into an agreement with PayPal to use PayPal. Please read the terms and conditions on the PayPal website. When you pay by PayPal, you will be charged service fees according to the terms and conditions and other rules prescribed by PayPal. See the PayPal website for details: http://www.paypal.jp/
Period of Delivery of Merchandise (Chat Room) You may use a chat room as soon as your payment is completed.
Information on Refund As a rule, we will not cancel or grant refunds for a chat room based on its quality, type, functionality, etc. We will, however, grant refunds or accept cancellations to the extent that the following terms are satisfied.

Refund period and other terms

We will pay a refund to any member who is unable to open a chat room after the payment of a service fee, provided that the Member notifies us of the details by email within one (1) week from the date of payment. We will notify you of the method of refund after we receive an email notice from you at the following email address:

mail

Effective Term of Request Your request will remain effective until 23:59 (Japan time) of the day immediately preceding the requested start of guide service.
Software Environment The following OS and browser is recommended:
Browser: Chrome
Responsibility and Liability of the Seller for Latent Defects in the chat room service We provide no warranties for any latent defect in the chat room service.
Special Terms of Sale, Including Restriction on Sales Quantity This Agreement will be null and void if any other agreement for guide service between a guest and a person offering to provide guide service is concluded during the payment process.
Please note that we will refund your payment in such an event.
Written Invoice to Be Sent upon Request 【Guide member】Free
【Tourist member】A five hundred (500) yen fee for the opening of one (1) chat room will be charged after an agreement for guide service is concluded.
*We do not bear any service fee for payments made through PayPal.
Effective Term of Merchandise (Chat Room) A chat room shall remain open and usable from the date of payment of the fee for the service arranged in the chat room up to the seventh (7th) day following the date on which the Guide provides the service.
Please note that no posting will be accepted after the expiration of the effective term.
*You will only be authorized to browse a chat room after the expiration of the effective term.